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Does Your Car Have A Recall Item?

Posted May 29, 2018 07:10 AM

No matter how well they're made, vehicles are bound to have problems with their design or manufacturing. Think of all the moving parts. When the government thinks a problem is really serious, they require the vehicle manufacturer to issue recall notices to Midland residents and to fix the affected vehicles free of charge. The they try to contact all Midland residents who own that type of car so they can have it taken care of at their Midland service center.

To find out if your car has any recall issues, give us a call:

West Texas Automotive
4703 Andrews Hwy
Midland, Texas 79703
432-689-5414
http://www.themobiletirestore.com

These recalls always affect safety, so Midland residents would be wise to take them seriously. It's really easy to find out if a vehicle is being recalled. For links to government sites, look in the AutoNetTV website.


Other website include: carfax.com; autobytel.com; and dmv.org. All of these sites have free recall searches.

Recalls are pretty serious for Midland residents and don't happen all that often. But sometimes cars have less serious problems that Midland residents still might want to know about. For these less serious cases, the vehicle manufacturer issues what is known as a Technical Service Bulletin – or TSB. These bulletins tell Midland service centers (including West Texas Automotive) how to repair a problem that occurs frequently or is especially difficult.

Your Midland service center receives updated information through subscription plans, which are sometimes available in consumer versions too.

Whatever your source, pay attention to Midland vehicle recalls to keep you and your passengers safe.



Questions to Ask Your Midland Service Advisor

Posted May 22, 2018 07:32 AM



We find that a lot of Midland drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Midland automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Midland. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Midland automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Midland service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

West Texas Automotive
4703 Andrews Hwy
Midland, Texas 79703
432-689-5414
http://www.themobiletirestore.com



Emergency Items for Your vehicle

Posted May 13, 2018 04:27 AM



Local Midland roadside emergencies can range from a flat tire downtown to being stranded in a snowy ravine for three days. So you may want to consider a basic emergency kit to keep in the car at all times and a travel kit tailored to a specific trip.

Your close-to-home kit for around Midland would have some basic items to work on your car: everything you need to change a tire, gloves, a couple quarts of oil, some antifreeze and water. A can of tire inflator is a great temporary fix for minor flats. You'll also want jumper cables or a booster box, flares, a flashlight and some basic hand tools.

Now for your comfort and safety: a first aid kit, drinkable water, high calorie food (like energy bars), blankets, toilet paper, cell phone, towel, hat and boots. Keep some change for a pay phone, emergency cash and a credit card.

People who live in areas with frequent severe weather or earthquakes may want to carry provisions for longer emergencies.

For trips away from home, consider the weather and geography as you assemble your emergency supplies. You'll need to have a source of light and heat and will want to provide protection against the elements as well as adequate food and water for everyone in the car.

Always tell people where you are going and have a plan for checking in at waypoints. Then if you run into trouble, you can be reported missing as soon as possible and rescuers will be able to narrow the search area.

The key to safe travel is to keep your vehicle properly maintained, plan ahead and let others know your itinerary.

West Texas Automotive
4703 Andrews Hwy
Midland, Texas 79703
432-689-5414
http://www.themobiletirestore.com



West Texas Automotive Brake Service for Safe Stopping in Midland

Posted May 07, 2018 04:40 AM

Let's talk about something critical for all Midland drivers: your brakes. Your vehicle is heavy, and it takes a lot of muscle to bring it and your passengers to a safe stop – so everything needs to be in good working order.

Here's an explanation on how your disc brakes work:

The wheel hub keeps your wheel attached to your vehicle. The brake disc – or rotor – is attached to the hub and rotates with the wheel as you drive around Midland. Your brake pads clamp onto the rotor to slow the wheel.

The brake caliper straddles the rotor and squeezes the rotor to slow it down. The calipers contain brake pads which press on the rotor when you put your foot on the brake. The brake piston causes the calipers to squeeze and release as you use your vehicle brakes.

Your brake pads start to wear the first time you step on the brakes. Eventually the pads wear out and need to be replaced. If you don't replace the pads when they're worn out, the metal parts of the brake will grind against the rotor and carve grooves into the surface. We've all heard grinding brakes and it's not a pretty sound.

If a rotor isn't scored significantly, your friendly and knowledgeable West Texas Automotive technician can put it on a lathe and smooth it out. If the grooves are too deep or if the rotor is warped or cracked, you need to replace it.

Sometimes brake pistons can stick and must be replaced. Typically it's cheaper to replace the entire caliper at West Texas Automotive in Midland than to rebuild the piston.

So there you have it – an important lesson on how your disc brakes work. If you replace brake pads on time, it will not only keep your vehicle stopping safely but could save you cash on unnecessary repairs down the road.

West Texas Automotive
4703 Andrews Hwy
Midland, Texas 79703
432-689-5414
http://www.themobiletirestore.com